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How to measure product - make sure it's the size you choosed

If you receive a product and try it on but it doesn't fit. This guideline is made for you.

Please kindly send us the measurements after you measure the product, so we can check and support you

- First: Check the size tag on the product if it is the size that you ordered or not

- Second: If it's the right size that you ordered, but it still doesn't fit. We will need to check the real size of the product by measuring it

 

HOW TO MEASURE

- You will need a duct tape or a ruler, so you can check the size

- Please measure the product following these pictures:

+ Please keep the product straight, creaseless, not wrinkled or fold (if it is wrinkled, the measure might be considered incorrect)

+ T-shirt/Hoodie/Zip Hoodie/Sweater/Hawaii shirt: You need to measure the length, the sleeve length and the chest 

+ Tank top: You need to measure the length and the chest

+ Pants/Jogger: You need to measure the waist, the hip and the length

- After measuring, please check the size of the product with the size chart in the size guide page here: https://friday89.com/pages/t-shirt

AFTER MEASURING

1. After measuring and the size of the product matches the size in the size chart. That means we sent you the right product with the right size

2. After measuring and the size of product doesn't match the size in the size chart. That means we sent you the wrong size or the factory had produced the wrong size

SOLUTION

We gives you those options below following our refund/return policy. Please check it here: https://friday89.com/pages/refund-policy

1. If the product is in the right size as order and size chart but the product is still not fit.  We can support you with 2 options:

- If you want to exchange it. You can return it to the factory with condition the product is still new, can be re-sellable then we will exchange it for you. Please check the return fee carefully before you send it back as it is very high & takes too much time. Please pay for the shipping fee too.

- Or we give you a discount code 30% off for a new one that fits better. It's faster. Actually we don’t have any profit from them.

2. If the product is not in the right size as order and size chart. We can support you with 3 options:

- We can reproduce and reship your order for you (you can keep the first order)

- Or if you want a refund. You can return it to the factory with condition the product is still new, can be re-sellable then we will refund/exchange it for you. Please check the return fee carefully before you send it back as it is very high & takes too much time. Please pay for the shipping fee too.

- Or we can give you a discount code 30% off for a new one that fits better. It's faster. Actually we don’t have any profit from them.

 Hope you understand for our policy and follow the guideline.